Call center software aspect uip from promero youtube. The effective, affordable, and easytouse cloudbased call center software, avoxi genius. The company provides call center software and equipment for customer service, collections, and sales and telemarketing for inhouse and outsourced contact centers. Aspect technology center india private limited is a private incorporated on 01 april 2004. Aspect unified ip is an advanced platform designed for contact centers and used by millions of agents. All content is posted anonymously by employees working at aspect software. Community manager posted user content can change frequently and may contain content that has not been verified by aspect. Aspects contact management suite provides call center software applications that support both automated and live interactions, inbound and outbound, across. With so many tradesmen out on the road every day, you can be sure that when you need us the most were never going to be that far away.
The latest version of aspect softwares cloud contact centre offering has been announced. Were familiar with all aspects of this process and our experience of numerous projects ensure that well meet your need quickly, efficiently and costeffectively. Unifying your contact center applications aspect software. Aspect software unifies their sales processes with sales path.
The call centre suite of applications offered by aspect supports both automated and live inbound and outbound communications across an omnichannel environment for social, chat, email, sms, voice, and mobile. For over 40 years, aspect software has helped its clients improve their customer experience with contact center, self service, and workforce solutions. Aspect s call centre software suite applications support both automated and live inbound and outbound communications in india and throughout the world, across voice, sms, email, chat, social, and mobile interactions. Workforce engagement is the next step in the evolution of workforce optimization.
Business wireaspect software, a leading provider of enterprise contact centre and workforce optimisation software, has announced partnerships with two of the top customer. Aspect provides complete contact centre solutions and technology to help large companies create better customer service experiences and more engaged call centre agents. Aspect has worked to build a completely integrated system for both agents and clients to provide an omnichannel experience across voice, email, sms, im, social media and even video support. We couldnt find one that met our needs, so we built it.
Oct 14, 2019 aspect software, a leading provider of enterprise contact centre and workforce optimization software, announces a comarketing partnership with intradiem, the leader in realtime workforce automation solutions. Amazon connect cloud call center amazon web services. Aspect software, a leading provider of enterprise contact center and workforce optimization software, announces a comarketing partnership with intradiem, the leader in. Genesys and aspect are ok if you have 500 seats and above, avaya cms great but with contact centres they have lost there way. Aspect via cloud contact center is a webbased customer engagement center suitable for organizations with 100 or more concurrent and named users. Aspect unified ip contact centre solution boosts mtn. Mar 15, 2019 aspects tag line is call centre solutions for best customer engagement. Our cloud, private cloud and onpremises products are used by millions of agents every year supporting billions of consumer interactions.
Aspect software brings the human element to ai in the. Aspect software customer references have an aggregate content usefulness score of 4. Aug 11, 2019 aspect technology center india private limited is a private incorporated on 01 april 2004. The salespeople at aspect are a team of storytellers. Aspect s competitors, revenue, number of employees, funding and acquisitions. Ninziconnect and serotec selected as key aspect software. Aspect software believes that customer experience is crucial in any business environment today. It is classified as nongovt company and is registered at registrar of companies, bangalore. Aspects competitors, revenue, number of employees, funding and acquisitions. Aspect, a provider of fully integrated customer engagement, workforce optimization, and selfservice omnichannel solutions, announced it has entered into a definitive merger agreement to be acquired by vector capital, a private equity firm specializing in transformational investments in. Our largeenterprise contact center software is used by millions of agents every year and supports billions of consumer. Aspect technology center india private limited company. Aug 10, 2019 aspect contact center software india private limited is a private incorporated on 23 october 2001.
Designed to simplify and enhance experiences for not just your customers, but your agents too, the aspect cloud contact centre portfolio, aspect via, transforms businesses of all sizes. Aspect is on a mission to simplify and improve customer engagement. Prnewswire cio choice award in the contact centre category finalist in the technology category at the call centre summit aspect software, a leading. View peter littlewoods profile on linkedin, the worlds largest professional community. The top 10 contact centre technology overall winner 1. Oct 07, 2019 aspect software announced the release of version 19 of its industryleading cloud contact centre as a service system. Call centre solutions for better customer engagement aspect. Magic quadrant for contact center infrastructure, worldwide source. Aspect provides complete contact centre solutions and technology to large call centers to help create better customer service experiences and more engaged call centre agents.
Obtaining and acting on customer feedback is one of the most costeffective investments an organisation can make when looking to improve the customer experience and increase satisfaction and loyalty. Aspect software has announced the general availability of unified command and control, a scalable solution that enables contact centres to centralise reporting, routing, administration and workflow management in a single console. Sep 02, 2019 customer service and contact centre applications are at the heart of the companys offering, which is explicitly designed for midsized to highvolume contact centres. Amazon connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Aspect software announces unified command and control. Posted on 29 january 2015 proactive customer care is key in energy sector, says aspect. Aspect software inc company profile and news bloomberg. Jul 15, 2019 aspect software announces aspect via workforce management for microsoft azure platform solution provides a shared set of bestofbreed services for contact centre workforce management operations. Customer experience is built on every positive interaction. Foschini optimises call centre efficiency and rightparty. Contact the aspect customer care web team for assistance.
Our bestofbreed contact center and workforce optimization applications help companies keep agents engaged while providing exceptional customer service. Contact center solutions for large call centers aspect. Whether its improved efficiencies, cost reductions or improvements to. Aspect software, inc founded the contact centre industry and is now the worlds largest company solely focused on internet protocol ip and traditional voicebased products and services for customer service, collections, and sales and telemarketing business processes. Aspect competitors, revenue and employees owler company profile. The science of human language and understanding and what it brings to the modern contact centre will be under the spotlight, as we showcase our work with our customers to bring digital assistants to life. Aspect was founded under the name aspect communications in 1973, when its solution powered the first call center flight booking system with an intelligent automatic call distributor. Aspect software, formed from the merger of aspect communications and concerto software in september 2005, focuses solely on the contact center industry. In late 2015, they changed their sales methodology. The aspect booking team is ready to take your call any time of day or night, every day of the year. Aspect being one of londons largest team of property maintenance experts, we never rest.
Aspect software announces cloud contact centre v19. Aspect was founded under the name aspect communications in 1973, when its solution powered the first call center. Aspect software brings the human element to ai in the contact. Aspect software recognised for contact centre leadership. See aspects revenue, employees, and funding info on owler, the worlds largest communitybased business insights platform. Workforce engagement software combines the solutions to optimize staffing, coaching and performance with realtime tools to optimize engagements across channels in the cloud.
Over the last few years, artificial intelligence has been one of the biggest buzzwords in the contact centre and the tech world in general, with more and more organisations understanding the benefits that it can bring. The company offers protocolbased voice over, automatic call distribution, predictive dialing, voice. Aspect software and intradiem team to enhance contact centre. Aspect software is an american multinational call center technology and customer experience software from aspect software inc. Aspect galway head officeisland housecathedral square,galway tel. Aspect provides bestofbreed call center solutions and workforce optimization software powerful enough to deliver responsive customer care. Aspect for all your london property maintenance needs. Discover our flexible, highlyscalable cloud, hosted and onpremises options for the contact centre, ivrselfservice, chatbotsai, workforce optimisation and more.
Partners to speak with someone about our channel or technology partner program, please call 19782507900 and select option 2, then option 2, or complete and send us an information request. Aspect software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Managed services have a higher adoption rate than professional services. Avoxi genius is the first platform to integrate your contact center solution with your voice service, with virtual phone numbers available for instant activation in. Aspect s call centre software suite applications support both automated and live inbound and outbound communications for ukbased and global contact centres, across voice, sms, email, chat, social and mobile interactions. Aspect provides complete contact centre solutions and technology to help companies create better customer service experiences and more engaged call centre agents. Connect with aspect software aspect software is a call center management. Powered by microsoft lync, the aspect unifiedip unified agent desktop allows agents to collaborate in realtime with all customer experience contributors inside andoutside the contact centre through presence, im, desktopsharing and file sharing. Aspect software poses the question is a cloud contact centre right for your business. Covers the best call centre management software and related technologies. Aspect galway head office island house cathedral square, galway. Business wire aspect software, a leading provider of enterprise contact centre and workforce optimisation software, has announced partnerships with two of the top customer.
Aspect has offices in africa, asia, oceania, europe, north america, and south america. However, with the contact centre industry and contact centre customers demanding more and more on a regular basis, a call centre solution is no longer enough to enable the best customer engagement. Contact center software market is booming worldwide with. Aspect contact center software india private limited is a private incorporated on 23 october 2001. Having difficulty with your aspect customer center account. In the contact centre, unified communications empower the agent. Aspect provides the aspect community and all posted user content asis and makes.
Aspect provides flexible, reliable,comprehensive solutions for all areas of. It ensures the best enterprise call center services and is a cloudbased contact center analytics platform. Aspects top competitors are nice systems, genesys and verint. Built on its nextgeneration aspect via platform, this release includes customerdriven capabilities and enhancements for both contact centre and workforce optimisation suites. Aspect helps enterprises break down the walls between people, processes, systems and data sources, empowering organisations to unite around the customer. Aspect is a global pioneer in contact center technology. Aspect call center provides an excellent platform for. Read more about call centre directory, call centre software, cloud solutions, contact centre solutions, customer experience, ivr, self service, workforce management and workforce optimisation, aspect. Magic quadrant for contact center infrastructure, worldwide. Aspect software announced the release of version 19 of its industryleading cloud contact centre as a service system.
See the complete profile on linkedin and discover peters connections and jobs at similar companies. With the ability to provide a hosted, cloud, onpremise, or a hybrid solution, aspect software can outfit even the most complex enterprise contact center. Aspect software announces aspect via workforce management for. Unified communications uc specialist aspect software has launched six new applications it claims can improve contact centre productivity by 10 per cent and cut maintenance costs by twice as much. Aspect wfo user group level up 2020 the genting hotel, birmingham, wednesday 25th march 2020, for aspect software, industry news, products aspect announce general availability of wfm solution. Call center software beste softwareleveranciers getapp. Genesys and aspect are ok if you have 500 seats and above, avaya cms great but with. The aspect software user group association asuga is an independent, free organization that brings people together to share information and ideas on both aspect. Professional services, including consulting, training and support, and integration and implementation of contact centre software, are a widely used service type in the contact centre software market. Henry mccracken, aspect regional sales director in africa, said the nextgeneration unified contact centre software was developed to transform the. While we support contact centres, there comes a time when you have to change technology and remove old infrastructure. Nov 11, 20 call center software aspect uip from promero.
Gartner may 2018 vendor strengths and cautions aspect software aspect software, a u. Aspect call center is a cloud contact center and workforce optimization solution provider for enterprises. Aspect pledges contact centre boost with uc network world. Unified agent desktop client by aspect software should i.
Oct 18, 2002 aspect call center software supports the aspect ebusiness architect tool offered in the aspect contact server. Easily manage your business communications from an intuitive, webbased contact center. The latest version of aspect software s cloud contact centre offering has been. Over 10 years ago, amazons retail business needed a contact center that would give our customers personal, dynamic, and natural experiences.
Customer service and contact centre applications are at the heart of the companys offering, which is explicitly designed for midsized to highvolume contact centres. In order to support the highest security standards and promote the safety of data, as of march 10, 2018 you will no longer be able to connect to this site unless your browser supports transport layer security tls 1. Contact centre solutions for large call centers aspect. It is a draganddrop gui interface that provides vast improvement in flexibility and speed in modifying and building call flows, allowing changes to be made quickly to the overlying business rules.
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